12.16
Market Wire, December, 2009
InQuira today announced that Harland
Financial Solutions selected InQuira’s Web Self-Service and Contact Center
knowledge management solutions to deploy companywide. The implementation
will streamline the sharing of product and product support information
across Harland Financial Solutions to expedite responses to client
inquiries and improve the quality of client care. With InQuira, Harland
Financial Solutions’ customer service capabilities will easily scale to
integrate new product information as the company continues to grow.
A leading provider of specialized and enterprise software solutions and
services to financial institutions of all sizes, Harland Financial
Solutions aims to expand its use of Knowledge-Centered Support (KCS) best
practices, using InQuira as the foundation of the initiative. The company’s
extensive solution offering, coupled with the complexity of support for its
products, necessitates a knowledge management solution that will simplify
and optimize the process of finding the correct answers to customer
inquiries.
“With a broad portfolio of sophisticated solutions, our client service
channels must enable our clients to focus on running their institutions,”
said David McConney, executive vice president of client services at Harland
Financial Solutions. “When we evaluated our options, InQuira’s knowledge
management solutions provided the flexibility, scalability and quality of
service that we needed. Its natural language search capabilities are
intuitive and understand the intent of client queries, meaning our clients
get the answers they’re looking for as quickly as possible.”
“By nature, enterprise software for the financial services market requires
intelligent and dynamic technical support,” said Mike Murphy, CEO of
InQuira. “Our solutions are designed to integrate and evolve with our
customers as their needs change. InQuira ensures all of the appropriate
parties within a customer organization are informed. We’re thrilled to
bring these capabilities to a thriving financial services solutions
provider like Harland Financial Solutions.”
About Harland Financial Solutions
Harland Financial Solutions, Inc. ( www.harlandfinancialsolutions.com )
supplies software and services to thousands of financial institutions of
all sizes, offering its solutions in both an in-house and service bureau
environment. It is a leader in core systems, business intelligence, branch
automation, payment processing, enterprise content management, lending
solutions, risk management, compliance, financial accounting, mortgage
solutions, and self service solutions. The company is a wholly-owned
subsidiary of Harland Clarke Holdings Corp., which also owns Harland Clarke
and Scantron.
About InQuira
InQuira Inc. is a leading provider of enterprise knowledge solutions that
connect people to the answers they need. Companies around the world rely on
InQuira solutions to increase customer satisfaction and loyalty with
personalized interactions through Web self service, agent-assisted contact
centers and knowledge intranets
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